We aim to dispatch orders as quickly as possible. During busy periods (such as Christmas and sale events), dispatch may take a little longer than usual — but rest assured our warehouse team is working through all orders as fast as they can. Once your order is on its way, you’ll receive a dispatch confirmation email.

Yes. As soon as your order has been dispatched, you’ll receive an email with your tracking details so you can follow your parcel all the way to delivery. Please allow time for tracking updates to activate after dispatch.

If your order is showing as dispatched but hasn’t arrived within the estimated timeframe, please check your tracking link first. During peak periods, couriers may experience delays. If your parcel appears to be stuck or delayed beyond expectations, our Customer Care team will be happy to look into it for you.

We process orders quickly to ensure timely dispatch, so changes or cancellations may not be possible once an order has been placed. If you’ve made a mistake, contact us as soon as possible and we’ll do our best to help — though we can’t guarantee amendments once processing has begun.

For security reasons and privacy policies, we’re no longer unable to place orders or take payment over the phone. All purchases must be made securely through our website.

We stock a wide range of designer brands, and sizing can vary between styles. Each product page includes a size guide to help you find the best fit.

We accept Credit/Debit Cards, PayPal, Klarna, Clearpay, and Apple Pay.

Only one promotional or discount code can be applied per order.

Please double-check that your billing and delivery details match your payment method exactly. If the issue continues, try an alternative payment option or refresh your browser before trying again.

No. You will need to either visit us in-store or ring our in-store landline to discuss using your in-store credit. Online and in-store credit is currently running on 2 different systems.

Yes, we ship worldwide. For available destinations, delivery options, and estimated timeframes, please visit our Delivery page for more details.

For international orders, customs duties and taxes may apply. These charges are not included in your order total and are payable directly to your local customs authority.

Yes. All parcels are insured against loss or damage while in transit to your delivery address. Responsibility transfers to the recipient once the parcel has been delivered.

If something isn’t quite right, you can return within 14 days of receiving your order. Simply follow the instructions on your packing slip or visit our Returns page for full step-by-step guidance.

Once your return reaches us, it will be processed as quickly as possible. During busy periods, returns may take longer than usual to be checked and refunded — but please be assured that all returns are being worked through and you’ll be notified once your refund has been completed.

Refunds are issued back to your original payment method after your return has been processed. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

We are one of the few indie brands that offer a free return service if you are wanting to return an item for a different size or colour. To oblige in this offer, please contact us and we can send you the free QR return label.